Manufacturing

“Your support staff is phenomenal….I have had a couple of issues that our support specialist has handled for us rapidly and efficiently….she is a real asset to your great support group….Please know that your support is second to none…..Thanks for all you do.”

“At the number of employees our company has now, we would not be able to do weekly payroll without OSI.”

“The many reports & employee tracking capabilities have helped tremendously”

“We have had no problems left unresolved by OS Technical Support, they’re excellent.”

Jackie Bass, Director of Information Technology ; Maples Industries Incorporated

“The only thing better than the Optimum Solutions payroll program is the people that supports the product.”

Jace Cardon, System Manager ; Poole Lumber Company

“Our Facility lost power and it was announced that we would not have power again for at least 5 to 7 days.  The following
Monday would be a payroll week for Nextek. I called Optimum on Friday morning April 28th and spoke with our support representative about the fact that we would probably not have power and that I was looking at my options on getting employees paid. From that moment on, our support representative went into solution mode as well.  He called me daily to get a status of my situation and continued offering his help.  He told me that he and Optimum would be ready and waiting to assist in any way that I needed.  He continued to call each day until we finalized the payroll.  I can’t begin to tell you what a great comfort it was knowing our vendor and it’s employees were putting our needs first.  I have always been a fan of Optimum and the staff there but this extra care and concern was above and beyond normal Customer Service. My story alone will show the dedication that you have to your Customer.”

Annette Statum, Director of Human Resources; Nextek, Inc.

“Once again, I think Optimum support for payroll and time attendance is terrific. I have no complaints at all. In fact, I daresay that, out of all the software that Fair-Rite products has that deals with support, Optimum has one of the best if not the best support.”

Jack Carr, Systems Analyst; Fair-Rite Products Corp.

“The Optimum Solutions Payroll and HR system is very user friendly and if we had a problem, technical support was there to step us through it. Teamwork paid off and implementation was a complete success. We have been pleased with technical support. I feel we have a good working relationship between our companies.”

Pam Askins, Payroll Clerk; Blumenthal Print Works, Inc.

“I can’t tell you how I appreciate the efficiency and competence of Optimum Solutions. The software works! Today you can’t take that for granted. Updates are conducted with the user in mind. They come timely, and are self installing. I can’t tell you how happy I am with your company. I wish my accounting package was as headache free.”

Sherre Wichmann, IS Director; Vance Brothers

“Of the three software companies I deal with, Optimum’s support is by far the best in responsiveness, knowledge, and helpfulness.”

Jayne Masternak, Human Resources; Penn Union Corp

“We have a union piece-work incentive work shop, so we have our own custom programs that fit with Optimum Solutions’ system and the process was easier than expected.”

Curt Loewen, I.S. Director; McLaughlin Body Company

“Our Support rep is awesome; we couldn’t do it without her. Our OSI sales rep was awesome as well, she makes any job easier.”

Todd Keup, M.I.S. Director; Mastercraft Industries, Inc.

Our Optimum Solutions, Inc. sales rep. How could anyone NOT be satisfied? She is hard working and diligent. Her main goal is to make sure you are happy with the product.

Diane Hill, Payroll Clerk; MAC Valves, Inc.

We are very pleased with our Optimum Solutions support rep’s responsiveness. She is an asset to OSI.

Teg Lantz, Manager of Financial Services; Lancaster Glass Corporation

“Prompt service and terrific software support personnel.”

Georgiana Jaggie, Bookkeeper; Inland, Inc.

“Software Support promptly returns calls and maintains professionalism at all times– very helpful and patient.”

“Excellent sales team, responsive customer service. Payroll software is easy to use & provides all key information.”

Warren Williams, Accounting; Great Lakes Rubber Company

“Support has been excellent. Most companies have good software but are lacking in the support of that software once it is purchased. We have had good experiences with your support staff.”

Betsy Heilman, Accounting Manager; Dimensions

“Great customer support and very friendly staff”

Lynn Burak, Payroll Systems Administrator; Engineered Machine Products

“Optimum Solutions works very diligently with its customers to make certain requirements are met.”

Larry Wallingford, Manager Textile Systems; Anvil Knitwear Inc.

“We are on a weekly payroll for 1,500+ employees. I feel that Optimum Payroll has definitely cut our processing time in half.”

“The support staff is great and quick to respond to any needs.”

Rose Amador, Payroll Administrator; Cardell Cabinets

“Since the implementation of these products, we have improved productivity, reduced errors, and eliminated downtime.”

Trish Grant, Senior Analyst; TUTCO, Inc.

“By bringing payroll in-house, our cost savings with Optimum versus outsourcing will be at least 50% over the next three years.”

Keith Wyatt, Executive VP; Jasper Rubber Products, Inc.

“We have been a client of Optimum Solutions going on 4 years now and I can honestly say, this is the best payroll program I have used while working here at L A Aluminum (and I just celebrated 20 years with the company!) I have had minimal issues in using the software and your technical support staff is just amazing – always there via phone or email to answer any questions I might have. I would highly recommend this software to any small to mid-size companies that are looking for a great program.”

Teri Winger, Office Manager; L A Aluminum Casting Co.