Service, Retail, and Other

“Our trainer’s pace is great, and we love the fact that we are “doing” rather than just listening.  You really know your stuff and take the time to explain all aspects of the system, even things that we may not be using right now.  We also appreciate the patience with our questions as we try to understand all the applications. We’re really glad we chose OSI!”

Lisa Fontaine , Director of Human Resources and Operations; Integrated Rehabilitation Services

“I just have to say THANK YOU!  You have been truly fantastic throughout our entire conversion and your help this week has been exceptional. This software is amazing and actually fun to use.  And it works!!!  Unlike our previous payroll software…”

Dee Skinner, Director of IT Services; La Vida Llena

“Another division of our company is going through a change from one big computer system to another but they’re having a heck of a time and it has made me very very appreciative of how helpful and agreeable everyone at Optimum has been. Thanks so much!!”

Steven Hicks, Human Resources Administrator ; West Virginia Media

“Our first payroll is complete. Everyone has been paid on time and all the calculations were correct.
I want to thank the Optimum team for helping to make this happen on schedule.”

Dan Bellor, Accounting Manager; View Point Health

“I just wanted to say that your support team is the best.  Our Support Representative does a great job for us and I just wanted to say thanks for the continued support.”

Raymond Damato, Corporate Information Systems Manager; Archon Corporation

“I am responsible for several different areas of the Bank and have worked with many different vendors.  I have never had an experience like this before,
with other vendors there always seem to be a customer service issue in one way or another.  At Optimum, when we leave a voice mail, someone always gets back to us within a short period of time, emails are answered quickly and with the information we need. From questions related to query set up to just day to day functions as we work out way through using the system, every one has been very understand and patient with us.”

“Everyone knows that once the product is up and running, the training is completed and you’re turned over to the support staff, that is where the real experience begins.  The support staff should be commended on their excellent customer service.  Please extend our thanks to the staff. I can’t say enough good things about our experience and would recommend Optimum Solutions to anyone.”

Melody Wieczorek, Assistant Vice President Corporate Accounting/Payroll; Sterling Bank & Trust

“We did our first full payroll Friday January 15, 2010 using the Optimum Solutions Software. I wanted to tell you that we are very happy with the software and the support. We had 325 people in that payroll and we had no errors.

Thank you very much for the help during the installation and training. I hope the future is as pleasant as the past.”

Con Van Roekel, Executive VP of Operations; Echo Group, Inc.

“I want to thank each of you for your assistance with our W-2 processing. I was able to balance to the penny for all employees after having to go through each and every one of them (that was because of our old system, not yours). The W-2 forms went out the door today around 2pm and the MMREF file will be sent on time this year to the state.

Thanks again! “

Michael Fox, IS Manager; Lexington Center

“We are amazed at the features the software has to offer. I am so glad we went with Optimum Solutions, Inc.”

Armondo Trevino, Programmer; Valley Builder’s Supply

“We started using this system in 1995. We had about 300 employees at the time. We have grown to about 800 employees since that time and this system has allowed us to grow. The updates and support are great and it will support as many employees as you need it to. I would recommend this system to any size firm who wants to simplify their payroll and human resources.”

Sheri Boone, Human Resources; Nugget Markets, Inc.

“Optimum has simplified our payroll and payroll reporting process”

“You have a valuable product, problems are quickly resolved, and customer reps are knowledgeable and helpful. Our Treasurer has confidence in your product and that says a lot for the product as far as I’m concerned.”

Rhonda Neal, Systems & Project Coordinator; MCL Cafeterias, Inc.

“Courteous and very helpful support staff.”

Judy Larson, Office Manager; Dstech

“Please express my appreciation to those individuals responsible for the Time & Attendance upgrade. I completed the upgrade today and everything went EXACTLY as documented.”

Dave Cassidy, MIS Manager; KTBS-3

“We use the provided tax summary reports to summarize the required tax payments which we process through EFTPS, which takes less than 15 minutes each payroll for all companies combined.”

Kris Benson, HR Administrator; Reid Supply Company

“I have worked with Optimum Solutions for the past 10 years, and I do recommend them very highly. The best part of working with them is their wonderful customer service. They are dedicated to the highest level of support, and have never failed us yet, no matter what the problem. Another aspect I appreciate is that they stay on top of current events related to Payroll and HR, and software modifications to keep in compliance, such as Tax changes are ready in a timely fashion. We re-evaluate software frequently here, and we have not found anything else that we think would serve our needs as well. We are very pleased, and would make the same decisions again. In addition, they hold an annual User Group Meetings which are very informative, productive, and fun. It’s a chance to interact with the other users, and share information about how they use the software. As mentioned, I highly recommend Optimum Solutions to anyone.”

Pam Wood, IS Manager; Day Wireless Systems

“Just a quick note to tell you how pleased I am with the help you have provided to me! I am so happy with the OSI Software already and the support I have received is unprecedented. THANK YOU! THANK YOU! THANK YOU!!”

Melanie Kimery, Accounting; Housing Authority County of Santa Cruz