Support & Maintenance

Communicating with customers is extremely important in the constantly changing world of Payroll, Human Resources and Time & Attendance. As part of our annual Software Support & Maintenance agreement, Optimum Solutions provides customers with software enhancements, state and federal tax updates, year-end close updates (i.e., W2s, federal form/magnetic media reporting changes, etc.) as well as exclusive access to the customer support website.

The Customer Support website contains software updates, local, state and federal news, tax updates, product manuals and other documentation to make your job easier. The site allows customers to focus on their business versus being concerned with researching the dynamically changing payroll world. Communication examples include news articles, customer satisfaction surveys, software feature requests, and much more.

Phone Support

Each Optimum Solutions customer is assigned to an experienced Software Support Specialist who is available toll-free to answer Payroll and HR questions. The mission of each support specialist is to maximize the satisfaction of each customer.

Online Support

The most convenient way to obtain a response to software support questions is the Online Software Support Request Form. Optimum’s team of Software Support Specialists will review the question and respond quickly via email.